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Privacy Notice for Clients

 

At NYT: Now, You’re Talking, we are committed to protecting and respecting your privacy. This Privacy Notice outlines how we handle the personal information you provide to us, including information we collect through our website www.nowyouretalkingtherpy.co.uk, which utilizes WooCommerce and Yith Bookings and Vendors. 

What Information We Collect 

We collect personal data that you provide to us when you book appointments with therapists through our website. This includes: 

  • Personal identification information: Name, address, email address, telephone number, and other contact details. 
  • Transaction data: Details about payments to and from you and other details of services you have purchased from us. 
  • Technical data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. 

Site Cookies

Site cookies can be found on our site cookies page.

How We Use Your Information 

We use your information to: 

  • Process and manage your bookings with therapists. 
  • Communicate with you about your appointments or other inquiries. 
  • Manage our site and conduct troubleshooting, data analysis, testing, research, statistical and survey analysis. 
  • Comply with legal and regulatory obligations. 

Sharing Your Information 

We share your information with therapists registered on our platform, who act as processors on our behalf, under strict data sharing agreements to ensure your data is handled responsibly. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes in accordance with our instructions. 

Data Security 

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. 

Data Retention 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for or for a length of time not exceeding 7 years to satisfy any legal, accounting, or reporting requirements as required by law. 

Your Legal Rights 

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, request correction, request erasure, object to processing, request restriction of processing, request data portability, and withdraw consent. 

 

Contacting Us 

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our Data Protection Officer at Informationgovernance@talklistenchange.org.uk. 

Changes to This Notice 

We may update this notice from time to time and will notify you of any changes by posting the new policy on this page. We encourage you to review this notice periodically for any updates.