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Now You’re Talking Safeguarding Statement

Safeguarding Statement 

At Now You’re Talking, we are deeply committed to creating a safe, supportive, and ethically sound environment for all users. Safeguarding is at the heart of our mission to provide accessible, high-quality counselling and therapy. Each of our delivery partners are fully trained and or working towards accreditation from professional bodies such as the UK Council for Psychotherapy (UKCP) and the British Association for Counselling and Psychotherapy (BACP) They each bring extensive experience working with diverse populations, spanning various age groups, cultural backgrounds, and professional sectors. All our delivery partners are trained in safeguarding best practices and bound by professional ethical standards.

Our service is designed to connect you with trusted, trained, and experienced counsellors. While our platform is designed to provide ongoing support to our clients, it is not intended for crisis intervention. If a client presents a risk of harm to themselves or others, our delivery partners are guided by strict protocols to ensure safety, which may include referrals to emergency services or crisis support.

Our NYT Safeguarding principles are listed below:

  • The welfare of the child or adult at risk is paramount;
  • All children and adults at risk without exception, regardless of age, gender, sexuality, disability, faith or ethnic origin have a right to be protected from all forms of harm, abuse, neglect and exploitation. All adults have the right to independence which may involve a degree of risk.
  • Safeguarding is the responsibility of anyone working with NYT and all suspicions/allegations of abuse will be taken seriously and responded to swiftly and appropriately.
  • We never hold concerns about a child or adults at risk safety within the organisation and are obliged to consult and report any concerns about safety/abuse to the relevant authorities.
  • NYT recognise that we do not have a statutory duty to undertake an assessment of risk to children/vulnerable adults or investigate allegations, this is conducted by the Police, Children or Adult Social Care who do have the statutory powers; the police have additional powers when children/vulnerable adults are in need of immediate/ emergency protection.

Confidentiality

Confidentiality is fundamental to the work we do. All our therapists follow the strict confidentiality standards set by their accrediting bodies, ensuring a space where trust and privacy are respected.

However, in certain situations, our therapists may need to break confidentiality. This would only happen if they believe there is a risk of harm to the client or others, or if legally obligated. Wherever possible, we will seek the client’s consent before making any disclosures.

To protect your privacy, Now You’re Talking Therapy operates with secure data protection measures in compliance with all applicable data protection regulations. All information shared during therapy sessions remains confidential, except in cases where there is a duty to report to prevent harm.

Service Eligibility and Access

Our services are designed to be both preventative and proactive, offering a space for clients to discuss life’s pressures before they escalate. We aim to help resolve issues early on, so they don’t develop into more significant problems down the road.

We are not equipped to handle acute crises or suicidal situations. Clients in such circumstances should contact emergency services or reach out to Samaritans on 116 123 (UK) for immediate support.

If we’re unable to assist, we’ll try to recommend other services. We prioritise everyone’s well-being and strive to ensure that all individuals can access the care they need.

If you have any questions about our safeguarding management or encounter any concerns, please contact our support team for assistance. We are dedicated to ensuring that Now You’re Talking remains a trusted space for all of our clients and delivery partners.