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Now You’re Talking Therapy

Terms and Conditions

V03Nov2025

 

 

The use of nowyouretalkingtherapy.co.uk is subject to the following terms and conditions. Please read these terms and conditions carefully.

Together with our Privacy Policy that governs our relationship with You in relation to this website and the services advertised on it. The website is managed by Now You’re Talking Therapy Limited, (referred to as ‘We’ or ‘The Company’ below). In entering our site you as a user (‘You’) are accepting our terms and conditions.

  1. Introduction

Welcome to Now You’re Talking Therapy (“we”, “us”, or “our”). These Terms and Conditions explain how you can use our website — www.nowyouretalkingtherapy.co.uk — and the services we provide through it.

By using our website, you’re agreeing to these Terms. If you don’t agree, please don’t use the site.

Now You’re Talking Therapy Limited is registered in England and Wales (Company No. 15452876). Our registered office is Floor 5, Trafford House, Chester Road, Manchester, M32 0RS.

These Terms work alongside our Privacy Policy, which explains how we collect and use your information.

If you have any questions or concerns, you can contact us anytime through the contact form on our website.

  1. Definitions

Here’s what we mean by a few key terms:

  • Terms and Conditions (T&C): This agreement between you and us that outlines how our website and services can be used.
  • Partner (or Vendor): The qualified therapists who provide services through our platform.
  • Client (or User): You — the person using the site to find and book therapy sessions.
  • Therapist Services: The therapy or counselling sessions provided by independent professionals.
  • Therapist: A registered and qualified professional with the right experience to offer therapy.
  • User Account: The account you create to access and manage services.
  • Booking: Scheduling a session with a therapist through our online system.
  • Cancellation: Cancelling a booked session.
  • Refund: Returning payment for a cancelled session, in line with our policy.
  • Payment Processing: Securely managing your payment when you book.
  • Privacy Policy: How we collect, use, and protect your personal information.
  1. User Accounts and Memberships

Creating an Account
To use certain features, you may need to create an account. You must be 18 or older to do this. Please make sure your details — name, email, and contact information — are accurate and kept up to date.

Your Responsibilities
Keep your login details private and log out when finished, especially on shared devices. If you think someone has accessed your account without permission, let us know right away.

Updating or Closing Your Account
You can update or close your account at any time in your settings. If you close it, any saved information may be lost. We may also suspend or close an account that breaches these Terms or is used unlawfully.

How You Use the Site
We ask all users to act respectfully and lawfully. That means no fraudulent activity, no misuse, and no violating the rights of others.

Data Retention and Deletion
We only keep your personal data for as long as needed to meet legal requirements or resolve disputes. Once your account is closed, your data will be deleted securely in line with our data protection policy, unless we’re required by law to keep it longer.

  1. Services Provided

Our website helps connect you with independent counsellors and therapists (“Therapists”) who offer professional support (“Therapist Services”). You can browse, book, and manage sessions through our online booking system.

Therapist Qualifications
We make sure every Therapist meets high professional standards. Each must:

  • Hold a recognised degree in their field.
  • Have completed 100 hours of supervised therapy
  • Be registered with a body such as the British Association for Counselling and Psychotherapy (BACP).
  • Complete regular supervision and ongoing training, including Level 2 Safeguarding and GDPR training.
  • Hold valid insurance (public liability, professional indemnity, and medical malpractice).
  • Have a current DBS check.

Our Role
We provide the platform that connects you with Therapists. We don’t employ, supervise, or represent them. Each Therapist is responsible for their own work. If you feel your match isn’t right, you’re free to choose another professional from our network.

Therapist Availability
We aim to keep a wide range of Therapists available, though we can’t guarantee that a specific person will always be accessible. If your Therapist stops using our platform, we’ll let you know and help you find a new one.

Suitability of Services
Therapy can be beneficial for many people, but it’s not right for every situation. If a healthcare professional has recommended in-person or medical support, online therapy shouldn’t replace that. Please consider your needs carefully before booking.

  1. Booking, Cancellation and Refunds

Booking a Session
You can book a session through our online booking system by choosing your therapy type, preferred therapist, and time slot. Payment is made at booking through our secure system, which accepts all major credit and debit cards. Once confirmed, you’ll receive an email with session details from your chosen therapist

Cancelling or Rescheduling
You can cancel or reschedule free of charge up to 48 hours before your session. Just follow the steps in your booking confirmation or reminder email.

If you cancel or reschedule less than 48 hours before your session, or miss it entirely, the payment is non-refundable. This ensures therapists are compensated for time they’ve reserved for you.

Refunds
Refunds are only available for cancellations made 48 hours or more in advance. They’re issued to your original payment method and may take a few business days to appear, depending on your bank.

If a therapist cancels your session, you’ll be notified by email and can either reschedule or receive a full refund.

Changing Your Therapist
If you’d like to work with a different therapist after your first session, you can make this change through our booking system, subject to availability.

  1. Payments

Payments are processed securely through WooCommerce and Square, trusted providers that handle online transactions. When booking, you agree to share your payment details with Square for processing.

Accepted Methods
We accept most major credit and debit cards. Please make sure your details are correct when booking.

Security
Square follows strict security and encryption standards. While we take all reasonable precautions, no online system is completely risk-free, so we can’t guarantee the security of information sent over the internet.

Pricing
All prices are listed in GBP and include applicable taxes unless otherwise stated.

Refunds and Cancellations
Please see our Booking, Cancellation and Refunds section for details.

Chargebacks and Fraudulent Activity
If a payment is disputed, we may provide documentation to your bank or card provider. Accounts linked to fraudulent activity may be suspended or reported to the relevant authorities.

Receipts
After payment, you’ll receive an email confirmation and receipt. Keep this for your records.

Price Changes
We may update our prices occasionally, but any changes will only apply to new bookings.

  1. Privacy and Security

Protecting your privacy is important to us. We handle all personal information in line with our Privacy Policy, which explains how we collect, use, and protect your data.

We use secure systems to store and process your information and only keep it for as long as needed for our services or legal obligations.

You can read the full Privacy Policy on our website.

  1. Intellectual Property

Everything on our website — including text, images, design, and features — belongs to Now You’re Talking Therapy Limited or those who have licensed it to us. These Terms don’t give you ownership of any part of it.

Trademarks
Our names, logos, and designs (including “Now You’re Talking Therapy”, “Now You’re Talking”, “NYT Therapy”, and “NYT”) are trademarks of our company. Please don’t use them without written permission.

Using Our Content
You can print or download parts of our website for your own personal, non-commercial use, as long as you:

  • Don’t change any wording or images.
  • Keep text and visuals together.
  • Don’t remove or alter any copyright notices.

For any other use, please contact us for permission.

  1. Disclaimer and Limitations of Liability

We work hard to keep our website accurate and up to date, but all information is provided for general use and may change. We can’t guarantee everything is always complete or error-free.

Our site may link to other websites for extra information. We’re not responsible for their content or policies, and using those sites is at your own risk.

Third-Party Content
We may feature products, services, or information from other organisations. This doesn’t mean we endorse them. We can’t guarantee their accuracy or completeness.

Our Liability
We’re not responsible for any loss, damage, or inconvenience that arises from using (or being unable to use) our website. This includes lost data, income, or business opportunities.

Indemnity
If your use of the website causes a claim against us, you agree to cover any costs, including reasonable legal fees.

Website Access
We aim to keep the site available at all times, but sometimes access may be interrupted due to maintenance or technical issues. We can’t be held responsible for any resulting loss.

Prohibited Use
Please don’t attempt to access our systems unlawfully, share harmful or offensive content, or upload files that could damage the site or others’ devices.

  1. Termination

You can close your account at any time by contacting us or through your settings. Once closed, you won’t have access to any restricted areas. Outstanding payments must still be completed.

We may suspend or close an account if:

  • These Terms are breached.
  • Fraudulent or illegal activity occurs.
  • The account is inactive for a long period.
  • Fees remain unpaid.

After termination, all rights under these Terms end, and we may delete associated data unless legally required to keep it. Some sections, such as liability and ownership, will still apply.

  1. Governing Law and Dispute Resolution

These Terms and any related agreements are governed by the laws of England and Wales.

If you have a concern, please contact us first — we’ll do our best to resolve it informally.

If we can’t reach a resolution within 30 days, disputes will fall under the non-exclusive jurisdiction of the courts of England and Wales. You can still bring a claim in your country if the law allows.

You can also choose to use independent mediation or arbitration, or contact an ombudsman for help settling disputes outside court.

  1. Changes in the terms and conditions

We may update these Terms occasionally to reflect changes in our services, laws, or business.

By continuing to use our site after updates, you agree to the new Terms. If you don’t agree, you can stop using our services at any time.

Unless stated otherwise, updates take effect as soon as they’re posted.